Windows 11 users who have installed the KB5043145 update released in September 2024 are experiencing significant issues. Following the update installation, numerous individuals noted that their devices were stuck in reboot loops or encountered the notorious “Blue Screen of Death” (BSOD). These issues are primarily impacting Windows 11 versions 22H2 and 23H2, as highlighted by Microsoft.
What is happening?
The KB5043145 update, initially released as an optional preview update, aimed to address problems like Edge browser crashes and Task Manager issues. However, following its release, reports surfaced indicating that some computers started experiencing frequent restarts or freezes, showing error screens in blue or green colors.
Some users have observed that after multiple restart attempts, the system initiates the Windows Automatic Repair tool, leading to the activation of the BitLocker recovery process in specific instances.
How can we resolve this?
If you have installed the KB5043145 update and are experiencing these issues, there are steps you can take to address the situation until Microsoft provides a permanent solution.
Reverse the update.
The initial and most advisable step is to remove the problematic update.
- Navigate to Settings, then select Windows Update followed by Update History.
- Choose the option to remove updates and look for KB5043145 in the displayed list.
- Click on Uninstall and proceed as directed.
2. Utilize the Recovery Mode.
If the system fails to start up correctly and gets stuck in reboot cycles, Windows may trigger the Auto Repair tool automatically.
Follow the tool guidelines to attempt to fix the system. If Auto Repair is unsuccessful, utilize System Restore or Safe Startup to revert Windows to a previous state before the update was installed.
3. Turn off BitLocker if it is activated.
If BitLocker is activated unexpectedly, you might have to enter your recovery key. If you don’t have the key readily available, visit your Microsoft account to retrieve it.
4. Inform about the issue
Microsoft recommends that impacted users provide thorough reports through the Feedback Hub to assist the technical team in identifying the issue more quickly.
Will Microsoft find a solution?
Microsoft is currently investigating the issue and plans to release a solution soon. Users who have not yet installed the KB5043145 update are advised to wait for an updated version. For those experiencing problems, Microsoft recommends following provided steps or reporting the bug.
The company mentioned that they had addressed similar issues in previous updates, including problems with Windows Server 2019 and dual boot systems that had Secure Boot enabled.
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